All products are covered by a 12-month parts and labour warranty.
Warranty excludes normal wear and tear of parts. Proof of purchase date is your sales receipt showing the date of purchase of the product.
This warranty becomes VALID ONLY, if the product is assembled/installed in accordance with the instructions for the product available at www.lupitpole.com .
This warranty does not cover products that are damaged or defective: (a) due to accident, misuse, abuse or lack of care; (b) due to the use of parts not manufactured by Lupit Pole or sold by Lupit Pole; (c) due to modifications to the Product.
In the event of a defect in the Product, Lupit Pole's sales department must be notified in writing.
Goods covered by the warranty may be returned only after Lupit Pole's consent. If Lupit Pole's inspection of the goods reveals that the defects are due to defects in materials or workmanship, Lupit Pole will, at its option, repair or replace the goods free of charge.
Note: Lupit Pole cannot assume any liability except to the extent and under the circumstances described above. In particular, Lupit Pole shall not be liable for any financial loss, injury or damage suffered by the Buyer or any other person as a result of any defect in the Goods unless Lupit Pole has negligently caused or contributed to such defect.
Therefore, Lupit Pole cannot be held responsible for the negligence of others. If Buyer sells Lupit Pole's goods as Lupit Pole's agent, Buyer is not authorised to make any representations or warranties with respect to Lupit Pole's products.
The warranty does not apply to, and is void for, products that have been misused, altered or tampered with, or products that have been damaged by the user's negligence or willful default.
When installing rigging on your ceiling, you should seek professional advice in the form of a rigging master, engineer or licensed contractor. You acknowledge that when using lifting devices, you use and install them at your own risk and agree that Lupit Pole is not liable for any misuse, damage or injury caused by these activities. We cannot accept responsibility for your ceiling installation.