To the extent that you access the Website, we automatically collect your data, for example, We automatically collect some information about your visit to Lupit POLE. This information helps us improve the content and navigation of Lupit POLE and includes your IP address, the date, times and frequency with which you access lupitpole.com and how you use and interact with the content. We collect your information automatically through cookies, depending on the cookie settings in your browser.
Lupit Pole may collect the following information: - Basic information such as your first and last name. - Contact information such as email address and phone number. - Demographic information such as zip code, age and gender. - Other relevant information (occupation, preferences, and interests). - Geographic location. - Registration information for third-party websites. We also collect information about what visitors to LupitPole.com (whether or not they are logged into the Service) access during their visit to the Site. However, you are the one who has control over the ability to collect and store your personal information. You may contact us at any time to delete some/all of your Personal Data or delete your account altogether. For more information, please read the instructions under "Managing Your Data".
We retain the information we collect until it is no longer needed to provide our services or until your account is deleted, whichever comes first. This is a case-by-case decision that depends on things like the nature of the data, the reason for its collection and processing, and applicable operational or legal retention requirements. If you want to manage, modify, restrict or delete your data, you can do so through the following tools: - What do we have?: If you would like a list of your personal information that we currently hold, please contact us at email@example.com. - Deleting Your Lupit Pole Account: You may delete your Lupit Pole account by contacting us at firstname.lastname@example.org. If we delete your account, all of your Personal Data and other information obtained during your use of the Services will be deleted from our servers. We will retain the information until it is no longer needed to provide our Services or until your account is deleted, whichever comes first. This is a case-by-case decision that depends on things like the nature of the information, the reason for its collection and processing, and relevant legal or operational retention requirements.
We store your data on secure servers under strict protocols set by the Slovenian government.
Processing and shipping take up to 15 business days FOR IN STOCK ITEMS ONLY. Processing time is up to 3 business days, and shipping is up to 12 business days. Orders that are on backorder are excluded. Backorder dates may vary, please check individual items on the website! If you need technical support, please visit our FAQ section. If your item is on backorder, it will be shipped as soon as our inventory is replenished. Please use your home or office address or place your order by mail. ** Europe excluding EU and rest of the world - Additional shipping charges apply here. Prices for this region may vary depending on the value of the product. Please check with your local customs office for the exact costs. ANY CHANGES TO AN ORDER AFTER THE ORDER HAS BEEN PLACED WILL INCUR ADDITIONAL CHARGES. PLEASE CHECK YOUR ORDER CAREFULLY.
All products are covered by a 12-month parts and labour warranty. Warranty excludes normal wear and tear of parts. Proof of purchase date is your sales receipt showing the date of purchase of the product. This warranty becomes VALID ONLY, if the product is assembled/installed in accordance with the instructions for the product available at www.lupitpole.com . This warranty does not cover products that are damaged or defective: (a) due to accident, misuse, abuse or lack of care; (b) due to the use of parts not manufactured by Lupit Pole or sold by Lupit Pole; (c) due to modifications to the Product. In the event of a defect in the Product, Lupit Pole's sales department must be notified in writing. Goods covered by the warranty may be returned only after Lupit Pole's consent. If Lupit Pole's inspection of the goods reveals that the defects are due to defects in materials or workmanship, Lupit Pole will, at its option, repair or replace the goods free of charge. Note: Lupit Pole cannot assume any liability except to the extent and under the circumstances described above. In particular, Lupit Pole shall not be liable for any financial loss, injury or damage suffered by the Buyer or any other person as a result of any defect in the Goods unless Lupit Pole has negligently caused or contributed to such defect. Therefore, Lupit Pole cannot be held responsible for the negligence of others. If Buyer sells Lupit Pole's goods as Lupit Pole's agent, Buyer is not authorised to make any representations or warranties with respect to Lupit Pole's products. The warranty does not apply to, and is void for, products that have been misused, altered or tampered with, or products that have been damaged by the user's negligence or willful default. Aerial: When installing rigging on your ceiling, you should seek professional advice in the form of a rigging master, engineer or licensed contractor. You acknowledge that when using lifting devices, you use and install them at your own risk and agree that Lupit Pole is not liable for any misuse, damage or injury caused by these activities. We cannot accept responsibility for your ceiling installation.
Delivery/shipping quotes are based on the best information available at the time of the quote. Lupit Pole shall not be liable for delays in delivery due to causes beyond our control or the control of our suppliers or subcontractors that make delivery impossible or commercially unreasonable. Lupit Pole shall not be liable for any loss, damage or expense resulting from delays in delivery or failure to deliver. All deliveries are subject to the packaging and transport costs indicated in the price list or in the offer. The Company reserves the right to change these charges at any time without notice. All delivery costs are excluded from the discounts indicated or offered. The goods pass to the risk of Buyer as soon as they leave the Company's premises. Upon request, the Company will provide insurance for delivery, which will be charged at cost. The Buyer shall bear the cost of returning the goods. Shipping costs are non-refundable. If the buyer receives a refund, the cost of return shipping will be deducted from the refund. It is the buyer's responsibility to track the order and verify if the order was delivered to their address or to a package shop. If the order was delivered to a package shop, please contact the local courier to whom the order was sent for further instructions. It is not our responsibility to track the order or contact the local courier. If the order was not picked up or declined, customers are responsible for shipping and handling charges both ways.
CLAIMS AND RETURN It is the customer's responsibility to inspect shipments of goods upon arrival for correct quality, description, shortages and any damage that may have occurred in transit. Claims must be made in writing or by telephone to the Lupit Pole sales department at email@example.com within 3 days of receipt of the goods or 15 days of the invoice date if the goods have been lost in transit. Complaints due to alleged defects, shortages or non-delivery do not entitle the customer to withhold payments and do not give the customer the right to offset/set off payments to Lupit Pole. Upon receipt of the package, please inspect the outside of the package for any damage. And please make an invoice on the delivery bill before signing it and after sending it to Lupit Pole at firstname.lastname@example.org. If the contents are damaged after you open the package and there is no damage on the outside of the package, please also note this on the delivery bill and contact Lupit Pole at email@example.com Damage may occur during shipping. Lupit Pole will not cover packaging and shipping costs for customer returns unless you receive a refund after the warranty claim has been resolved. Proof of return (registered mail or similar) should be retained as a refund or exchange cannot be issued until the merchandise is received. Any claim against Lupit Pole arising out of the condition or quality of the products must be made in writing to Lupit Pole within ten (15) days of delivery/shipment of the goods and merchandise; failure to make such a claim within such ten (15) day period shall constitute a waiver of the claim. Friendly Note Upon receipt of the package, please inspect the outside of the package for any damage. Please note this on the delivery bill before signing it and after contacting Lupit Pole at firstname.lastname@example.org We would also like to point out that Lupit pole is not responsible for delays or different delivery methods by the carrier when leaving our warehouse. The buyer must track the order and verify if the order was delivered to their address or to a package shop. If the order was delivered to a package shop, please contact the local courier who shipped the order for further instructions. It is not our responsibility to track the order or contact the local couriers. If the order was unclaimed or refused, customers are responsible for shipping and handling charges both ways. Buyer has a 15 calendar day return policy from the date you received the item. To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must be in its original packaging. The item must be accompanied by a receipt or proof of purchase. If the return is approved, the buyer must pay the shipping costs.
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