CLAIMS AND RETURN

It is the customer's responsibility to inspect merchandise shipments upon arrival for correct quality, description, shortages and any damage that may have occurred in transit. Complaints MUST be made in writing or by telephone to the Lupit Pole sales department within 3 days of receipt of the goods or 14 days of the invoice date if the goods have been lost in transit

Complaints due to alleged defects, shortages or non-delivery do not entitle the customer to withhold payments and do not give the customer the right to offset/set off payments to Lupit Pole. Upon receipt of the package, please inspect the outside of the package for any damage. And please make an invoice on the delivery bill before signing it and after sending it to Lupit Pole at info@lupitpole.com.

If the contents are damaged after you open the package and there is no damage on the outside of the package, please also note this on the delivery bill and contact Lupit Pole at info@lupitpole.com
Damage may occur during shipping.

Lupit Pole will not cover packing and shipping costs for customer returns unless a refund is received after the warranty claim has been resolved. Proof of return (registered mail or similar) should be retained as a refund or exchange cannot be made until the merchandise is received. Any claim against Lupit Pole arising out of the condition or quality of the Products must be notified to Lupit Pole in writing within ten (10) days of delivery/shipment of the goods and merchandise; failure to make such a claim within such ten (10) day period shall be deemed a waiver of the claim.

Friendly note
Upon receipt of the package, please inspect the outside of the package for any damage. Please note this on the delivery bill before signing it and after contacting Lupit Pole at info@lupitpole.com.

If the contents are damaged after opening the package, with no apparent damage on the outside, please also note this on the delivery bill and contact Lupit Pole at info@lupitpole.comDamage may occur during transportation.

We would also like to remind you that when our goods leave our warehouse, we are not responsible for any delays or different delivery methods that may be caused by the carrier.

The buyer must track the order and verify if the order was delivered to their address or to a package shop. If the order was delivered to a package shop, please contact the local courier to the order that was sent for further instructions. It is not our responsibility to track the order or contact the local couriers.

If the order was not picked up or declined, customers are responsible for shipping and handling charges both ways.

The buyer has a right to return 15 calendar days from the date you received the item. To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must be in its original packaging. The item must be accompanied by a receipt or proof of purchase.

If the return is approved, the buyer must pay the shipping costs.
 

WARRANTY

All products are covered by a 12-month parts and labour warranty
Warranty excludes normal wear and tear of parts. Proof of purchase date is your sales receipt showing the date of purchase of the product
This warranty becomes VALID ONLY if the product is assembled/installed by the instructions for the product available at www.lupitpole.com.

This warranty does not apply to Products that are damaged or defective: (a) due to accident, abuse, mishandling or lack of care; (b) due to the use of parts not manufactured or sold by Lupit Pole; (c) due to modifications to the product

In the event of a product defect, Lupit Pole's sales department must be notified in writing of the defect

Goods covered by the warranty can be returned only with the consent of Lupit Pole. If Lupit Pole's inspection of the goods reveals that the defects are due to faulty materials or workmanship, Lupit Pole will repair or replace the goods free of charge at its discretion

Note: Lupit Pole shall be liable only to the extent and under the circumstances described above. In particular, Lupit Pole shall not be liable for any financial loss, injury or damage suffered by the Buyer or any other person due to any defect in the Goods unless Lupit Pole has negligently caused or contributed to such defect.

Therefore, Lupit Pole cannot be held responsible for the negligence of others. If Buyer is selling Lupit Pole's goods as Lupit Pole's agent, Buyer is not authorised to make any representations or warranties concerning Lupit Pole's products.

The warranty does not apply to and is void for products that have been misused, altered, or tampered with, or products that have been damaged by the user's negligence or willful default.
 

DELIVERY, RISK AND INSURANCE

Delivery/shipping quotes are based on the best information available at the time of the section. Lupit Pole shall not be liable for delays in delivery due to causes beyond our control or the control of our suppliers or subcontractors that make delivery impossible or commercially unreasonable. Lupit Pole shall not be liable for any loss, damage or expense resulting from delays in delivery or non-delivery.

All deliveries are subject to the packaging and transport costs indicated in the price list or the offer. The Company reserves the right to change these charges at any time without notice. All delivery costs are excluded from the discounts indicated or offered. The goods pass to the risk of Buyer as soon as they leave the Company's premises. Upon request, the Company will provide insurance for delivery, which will be charged at cost. The Buyer shall bear the cost of returning the goods. Shipping costs are non-refundable.

 If the buyer receives a refund, the cost of return shipping will be deducted from the refund.

The buyer must track the order and verify if the order was delivered to their address or to a package shop. If the order was delivered to a package shop, please contact the local courier to whom the order was sent for further instructions. It is not our responsibility to track the order or contact the local courier.

If the order was not picked up or declined, customers are responsible for shipping and handling charges both ways.
 

NEWSLETTER

By confirming orders and payments you agree that we register you as a customer in our database. The database is located on a secure server that complies with all GDPR security protocols. By confirming, you are automatically subscribed to our newsletter, which we use for information, advice and training. The provider of the newsletter is Mailchimp, which operates according to its own GDPR values. If you no longer wish to receive the Lupit Family News Letter, you can unsubscribe immediately upon receipt.

How does Mailchimp make GDPR compliance easier read here: https://mailchimp.com/gdpr/

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